ISO 20000-1 is the international standard for quality management focusing exclusively on IT service management. ISO 20000-1: 2011 (latest version of ISO 20000-1) provides a set of standardized requirements for an IT service management system (SMS). Given the critical importance of IT for organizations, it is important that you’re internal and external IT services align with the needs of your business and your customers.
ISO 20000-1 IT service management certification ensures that your day-to-day service is delivered in a way that generates customer satisfaction through improved service and prospects. ISO 20000-1 helps organizations ensure the efficient operation and delivery of IT services, continuously improving processes and guiding their customers..
ISO Stands for ISO Global Certification. ISO is an independent, non-governmental international organization with a membership of 162 national standard bodies.
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